Frequently Asked Questions.

We are an introductory business providing you access to the same cleaner each week to carry out your domestic cleaning. The cleaner will agree her duties directly with you when you meet prior to her commencing work for you. Some cleaners will perform additional tasks such as ironing and changing bed linen.

Set up to offer quality domestic help to busy individuals who value their precious free time, or it may be you have the time but cannot manage the cleaning of your home. Many of our clients have a disability or illness that means they need some help around their home.

Q. What day can I have my house cleaned?
A. The cleaners work Monday to Friday and will agree a cleaning day to meet your preference.

 

Q. Who provides the cleaning materials?
A. You do. This is mainly for hygiene reasons, we don't want cloths and vacuum cleaners taken from house to house.

 

Q. Do you have a minimum number of hours?
A. Yes. The minimum is 2 hours per week. Any less and the cleaners would spend more time travelling between jobs than doing what they do best!


Q. How quickly can my cleaner start?
A. Usually within a week. Depending on cleaner availability and where you live it may take a little longer.

 

Q. How do you choose the cleaners?
A. Very carefully. Many applicants do not even reach our interview stage. Every cleaner is vetted in their own home and identification checked. This is followed by an interview to ensure their suitability, including whether they have the right attitude to take on the responsibility of cleaning your home. Only after all reasonable checks have been carried out, and having passed our "would we give this person a key for our own home" would we include them in our database. We take security extremely seriously and are proud to have a 100% security record.

Q. Can I change the cleaning tasks from week to week?
A. Absolutely. It's all part of the service! If you are not home, just leave your cleaner a note so she knows what you want her to do.


Q. What about insurance?
A. We provide insurance of £2 million while your cleaner is in your home.

Q. Is there a minimum contract?
A. We have an initial contract of 3 months. After this it is a 1 month rolling contract. Should you need to cancel all we ask is 1 months notice in writing. This can be by email or a traditional letter by post.

Q. How much does your service cost?
A. The typical rate is £15.50 per hour, inclusive, depending on postcode. There are no hidden extras.

Q. I'm not in during the day. Can I trust the cleaner with my house key?
A. Yes, the cleaners registered with us are all vetted. A large majority of our clients are not at home when the cleaner comes and we can boast a brilliant security record.

 
Q. I've got more questions?
A. Give us a call on 01473 456056 or email us at ipswich@getmyhouseclean.co.uk   and we'll be happy to answer any specific questions you have, or just discuss things personally.

Q. I want to go ahead, what do I do now?

A. Either call us on 01473 456056 or email ipswich@getmyhouseclean.co.uk and we will arrange an appointment to visit you at your home. At this meeting we will discuss your requirements including hours and your choice of cleaning day.